SmartBot Design for Centralised Telegram Community Moderation
Keywords:
Telegram bots Content moderation Software as a service Systems analysis and design Community managementAbstract
Manual moderation of Telegram groups requires administrators to monitor messages and respond to violations across multiple communities. This study presents the design of SmartBot, a centralised web platform for Telegram bot management and moderation. Requirements were derived from administrative experience, interviews with group owners and document analysis. The design combines a web dashboard, a Telegram-side moderation engine and persistent records of administrative and moderation activity. Process models, an entity relationship diagram and interface prototypes describe the proposed workflows. The design establishes a basis for implementation and pilot evaluation of moderation accuracy, responsiveness and administrative workload.
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Copyright (c) 2026 Muhammad Hafiq Erfan Abdullah, Muhammad Afif Aiman Samizee, Hifzhan Irfan Zaihan, Mohamad Rahimi Mohamad Rosman
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